Terms & Conditions

TERMS & CONDITIONS

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OVERVIEW

 This website is operated by The Organic Tshirt. Throughout the site, the terms “we”, “us” and “our” refer to The Organic Tshirt. The Organic Tshirt offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

 Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

 By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

 We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service and products, use of the Service and products, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service and sale of products.

 

SECTION 5 - PRODUCTS OR SERVICES

 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Exchange Policy. We have made every effort to display as accurately as possible the information, colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All descriptions of products or product pricing are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools that we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or products. They shall also be subject to these Terms & Conditions.

 

SECTION 8 - THIRD-PARTY LINKS

 Certain content, products and services available via our Service may include Third Party materials. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

 Your submission of personal information through the store is governed by our Privacy Policy. Please follow the link below to read our Privacy Policy https://theorganictshirt.com.au/pages/privacy 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

 In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Organic Tshirt, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

 

SECTION 14 - RETURN & EXCHANGE

 The Organic Tshirt is committed to providing 100% quality Australian Made Organic Cotton garments.

 EXCHANGE CONDITIONS

With our 100% satisfaction guarantee, we will provide a one-time exchange for the same item different size. All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty items, which may be returned by the Faulty item section below.

  • The return must be made within 14 days of receipt:
    • We will use the tracked delivery date for online purchases as your receipt date
  • You have a valid proof of purchase;
  • The items are unworn and in a saleable condition;
  • The items have not been altered, washed, dry cleaned or damaged while with you; and
  • The swing tag and any other applicable packaging are still attached.
  • You will be responsible for your shipping costs for returning your item. Please consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

To request the exchange, please follow the steps below:

  • Request the exchange form by email at info@theorganictshirt.com.au
  • After receiving your email, we will send you an online exchange form you need to complete and submit online.
  • Once you have completed the form, place the original receipt along with the item(s) you wish to return inside the return package. 
  • Send the package to The Organic Tshirt, 2/150 Ferguson Street. Glen Innes NSW 2370.
  • Please send us the tracking number as soon as you have shipped the item/s
  • Once we receive your item/s, we will inspect them, and if approved, we will send the new item/s. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

REFUND CONDITIONS 

Please Note: We are not required to provide a refund or replacement if you change your mind or make an incorrect purchase. But you can choose a refund or exchange if an item has a significant problem. If the problem is not major, we will repair the item within a reasonable time. You can choose a refund or replacement if it cannot be repaired. Unfortunately, we cannot provide a refund under the law if the items have been damaged, have been worn, or are not faulty. Due to hygiene reasons, headbands/slouch beanies cannot be returned. Refunds will be processed using the original payment method once we have received the return. Please refer to the instructions below:

  • The return must be made within 14 days of receipt:
    • We will use the tracked delivery date for online purchases as your receipt date
  • You have a valid proof of purchase;
  • The items are unworn and in a saleable condition;
  • The items have not been altered, washed, dry cleaned or damaged while with you; and
  • The swing tag and any other applicable packaging are still attached.

To request a refund/exchange, please follow the steps below:

  1. Send us by email images of the damaged item/s info@theorganictshirt.com.au
  2. After receiving your email, we will send you a form you need to complete and return with the item(s).
  3. Place the original receipt along with the item(s) you wish to return and the form inside the return package.
  4. Send the package to The Organic Tshirt, 2/150 Ferguson Street. Glen Innes NSW 2370.
  5. Please send us the tracking number as soon as you have shipped the item/s
  6. Once we receive your item/s, we will inspect them, and if approved, we will send the new item/s. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  7. Postage costs will not be refunded. 

 The Organic Tshirt reserves the right to reject returns beyond the return period limit or items that are not in the same condition in which we sent them.

 EXCHANGE & RETURN POLICY WHOLESALE ORDERS

Please Note: garments are made to order, so once you (the wholesale customer) approve the purchase order and pay the deposit, we will not accept the cancellation of the order. Any deposit paid is not refundable. Once the order is ready for pick up, we will require payment of the balance and arrange a meeting for you (wholesale customer) to inspect your order & pick it up.  If you are not completely satisfied with any product manufactured by The Organic Tshirt, please email us immediately. No refund will be accepted at any time on wholesale orders, but we may offer a credit back for your next order with no expiry period.           

If you have any questions about the above, please get in touch with our Customer Service team at info@theorganictshirt.com.au.

GIFT

Items purchased as gifts will be eligible for the same Exchange & Returns Conditions. Please Note: Gift cards are non-returnable or refundable.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with us at info@theorganictshirt.com.au. 

 

 

SECTION 15 - CHANGES TO TERMS OF SERVICE

 You can review the most current version of the Terms & Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Questions about the Terms of Service should be sent to us at stefania@theorganictshirt.com.au.